from our studio to your home
Shipping and Delivery
Everything you need to know about how we get your star map to you, wherever you are in the world.
Delivery Times
All times are estimated averages from the date your order is placed.
Actual delivery may vary due to carrier or customs delays.
Every order includes full door to door tracking from the moment you place your order to the moment it arrives.
Packed with care
How Your Order is Packaged
Poster Prints
Prints up to A4 are shipped flat in a rigid board-backed envelope. Prints larger than A4 are rolled and sent in a sturdy protective tube to prevent any damage in transit.
Canvas Prints
Canvas prints are packaged with reinforced edges and wrapped in bubble wrap or kraft paper for additional protection during transit.
Framed Prints
Framed prints arrive with the poster already in the frame. The frame is protected with corner guards and wrapping, placed in a box with reinforced edges, and supported with I-beams for additional sturdiness. Orders containing multiple frames are packed together with a maximum of three frames per package.
We always make it right
Damages and Returns
Everything you need to know if something does not go to plan.
Damaged Orders
If your map arrives damaged, please photograph both the packaging and the print and contact us within 48 hours of delivery. We will arrange a replacement at no cost to you.
Returns
Because every star map is made to order and entirely unique to you, we are unable to accept returns. If there is an issue with the quality of your print on our end, please contact us and we will make it right.
Have a question about your order? Get in touch
